Delivery times quoted at the time of order are estimated and so cannot be
guaranteed. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We advise that orders are placed in good time to account for any delays that are beyond our control.
MCD Pro Tent accepts no liability for any losses, costs, damages or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.
We can deliver your goods to any address however if you wish to pay by card we can only deliver to the address where the card is registered to. If you need delivery to an address other than the address where your card is registered to please contact us and we can accept payment via bank transfer and dispatch the goods to any address.
All goods are offered subject to availability. Where goods are found to be unavailable or
discontinued, MCD Pro Tent will offer a similar substitute if available, subject to your agreement.
Delivery will be made to your front door by a national courier service usually Fedex or DPD. If you live in a block of flats the courier may only deliver to the entrance door to the flats.
Orders to the Highlands of Scotland and other Islands will incur additional delivery charges and we reserve the right to hold orders until these delivery costs are covered. If you have any queries or require quotations please contact us directly via email or telephone.
When signing for your delivery you are signing to say that the goods have arrived in acceptable condition. If there are visible signs of damage to the packaging please sign for the item as damaged. If you sign for the goods without mentioning the possible damage, in the terms and conditions of our couriers the goods are signed for in good condition so it can be more difficult to make a claim. Therefore we are unable to claim for the goods sent out. So it is vital if you suspect damage to the goods then you sign for it as damaged on day of delivery. If the goods are found to be damaged upon receipt we must be informed within 24 hours of the delivery to enable us to follow this up with
Some of our products are dispatched in more than one box. When the delivery arrives please make sure you have received the amount of boxes displayed on the dispatch label (i.e. 1/3 2/3 3/3 etc.). If any part of your delivery is missing we must be notified within 24hrs to allow us to report it to the courier so searches can be done in the depots to locate it. In the event the courier cannot locate and deliver the missing item we would dispatch another one to you. Searches can take between 2-3 days to complete.
Any instructions given to the courier (i.e. leave with neighbour / in back garden) are entirely at your own risk.
Any customs charges which may be applicable once the goods reach the destination country are entirely the responsibility of the customer. We have no control over these charges and cannot give you any guide as to the cost of these. We recommend you contact your local customs office for further information.