MCD Home & Garden (UK) Ltd, trading as MCD Pro Tent (“MCD Pro Tent”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account or purchase from us.
1. Who We Are
The data controller responsible for your personal information is:
MCD Home & Garden (UK) Ltd
Trading as MCD Pro Tent
Unit 12, Albion Road
Carlton Industrial Estate
Barnsley
S71 3HW
United Kingdom
Email: sales@mcdprotent.co.uk
2. Information We Collect
We may collect the following information:
Identity and contact information
This may include your:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Company or organisation name
Order and transaction information
This may include:
- Products purchased
- Order number
- Order value
- Delivery method
- Returns, refunds and warranty claims
- Artwork or branding instructions
- Communications relating to your order
Payment information
Payments are processed by our payment service providers. We do not normally store your complete card details.
We may receive limited payment information, such as the payment method used, transaction status and the last digits of a payment card.
Website and technical information
When you use our website, we may collect:
- IP address
- Browser and device information
- Approximate location
- Pages visited
- Referring website
- Time spent on the website
- Cookie and consent preferences
- Website errors and security information
Account information
If you create an account, we may collect your username, saved addresses, order history and account preferences.
Communications
We may retain emails, contact-form submissions, telephone notes, reviews and other correspondence between you and MCD Pro Tent.
3. How We Collect Information
We collect information:
- Directly from you when you place an order, create an account, contact us or visit our showroom
- Automatically when you use our website
- From payment providers, delivery companies and marketplaces
- From fraud-prevention, identity-verification or security providers
- From publicly available sources where appropriate and lawful
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Take and verify payments
- Arrange delivery or collection
- Provide order confirmations and delivery updates
- Manage returns, refunds, complaints and warranty claims
- Create personalised, printed or branded products
- Respond to questions and enquiries
- Maintain customer accounts
- Prevent fraud, misuse and security incidents
- Meet our legal, tax and accounting obligations
- Improve our website, products and customer service
- Measure website use and performance
- Send marketing communications where permitted
- Establish, exercise or defend legal claims
5. Our Lawful Bases
Under UK data-protection law, we must have a lawful reason for using your personal information.
We generally rely on:
Contract
We use your information where it is necessary to accept, process and fulfil an order or take steps at your request before entering into a contract.
Legal obligation
We may retain or use information to meet accounting, tax, consumer-protection and other legal obligations.
Legitimate interests
We may use information where necessary for our legitimate business interests, provided those interests do not override your rights.
These interests may include:
- Operating and improving our business
- Responding to enquiries
- Protecting customers and staff
- Preventing fraud
- Maintaining website security
- Managing complaints and legal claims
Consent
We rely on consent for certain activities, including non-essential cookies and some marketing communications.
You may withdraw your consent at any time.
6. Marketing Communications
We may send information about MCD Pro Tent products, offers and services where you have consented or where the law otherwise permits us to do so.
You can unsubscribe at any time by:
- Using the unsubscribe link in a marketing email
- Contacting sales@mcdprotent.co.uk
- Updating your available account or communication preferences
Unsubscribing from marketing does not prevent us from sending service messages relating to an order, delivery, account or enquiry.
7. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Operate the shopping basket and checkout
- Remember your preferences
- Maintain website security
- Measure website performance and visitor activity
- Understand how customers use the website
Non-essential cookies are only used in accordance with your consent choices.
More information is available in our Cookie Policy.
8. Who We Share Information With
We may share relevant information with trusted organisations that help us operate our business, including:
- Payment processors
- Banks and payment-verification providers
- Delivery companies and couriers
- Website hosting and technical-support providers
- WordPress and WooCommerce service providers
- Analytics and website-performance providers
- Email and communications providers
- Printing, branding or production partners
- Professional advisers, including accountants, insurers and solicitors
- Fraud-prevention and security providers
- Government bodies, regulators, courts or law-enforcement authorities where required
We only provide the information reasonably required for the relevant service.
We do not sell personal information.
9. International Transfers
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used, such as adequacy regulations or approved contractual protections.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary.
Typical retention periods include:
- Order, invoice and transaction records: normally six years after the relevant financial year
- Customer-service and complaint records: for as long as necessary to resolve the matter and manage possible claims
- Warranty records: for the applicable warranty period and any reasonable period afterwards
- Unsuccessful enquiries: normally up to two years
- Marketing information: until you unsubscribe or the information is no longer required
- Cookie information: for the periods described in our Cookie Policy
We may keep information for longer where required by law or where necessary for an existing or anticipated legal claim.
11. Security
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss or destruction
- Misuse
- Alteration
- Accidental disclosure
No internet-based service can guarantee complete security. You should keep account passwords confidential and contact us if you believe your account or personal information has been compromised.
12. Your Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to erase certain information
- Ask us to restrict how information is used
- Object to certain uses of your information
- Request the transfer of certain information
- Withdraw consent
- Complain to a data-protection authority
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact sales@mcdprotent.co.uk. We may need to verify your identity before completing a request.
13. Complaints
Please contact us first if you have a concern about how we use your personal information. We will try to resolve the matter directly.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
14. Children
Our website and products are not directed specifically at children. We do not knowingly collect personal information directly from children where parental or guardian involvement would be required.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of websites operated by other organisations. You should review their privacy policies before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, services, legal obligations or business practices.
The latest version will be published on this page with its updated date.
17. Contact Us
For privacy questions or requests, contact:
MCD Home & Garden (UK) Ltd trading as MCD Pro Tent
Unit 12, Albion Road
Carlton Industrial Estate
Barnsley
S71 3HW
United Kingdom
Email: sales@mcdprotent.co.uk