Terms and Conditions

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods by MCD Home & Garden (UK) Ltd of Unit 12, Albion Road, Carlton Industrial Estate, Barnsley S71 3HW, trading as MCD Pro Tent (“MCD”, “we”, “us” or “our”), to the customer (“you” or “your”).

1.2 These terms apply to purchases made through our website, by telephone and in our showroom. Additional marketplace terms may also apply where an order is placed through a third-party marketplace.

1.3 An order is an offer by you to purchase goods from us. A legally binding contract is formed when we send written order confirmation or otherwise expressly accept the order. Processing a payment or sending an automated acknowledgement does not, by itself, require us to accept an order.

1.4 We may decline an order before acceptance, for example because goods are unavailable, a pricing error has occurred, delivery is not available to the requested address, or we reasonably suspect fraud or misuse.

2. Consumer and Business Customers

2.1 A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “business customer” is anyone purchasing wholly or mainly for business, trade, professional, event, resale, market, commercial or organisational purposes.

2.2 Some provisions in these terms apply only to consumers and some only to business customers. Where this is stated, the relevant provision applies accordingly.

2.3 Nothing in these terms excludes or restricts a consumer right or remedy where the law does not allow us to do so.

3. Price and Payment

3.1 The price payable is the price confirmed when we accept your order, together with any applicable delivery charge and any selected extras or branding services.

3.2 All orders must be paid in full at the time of order unless we expressly agree otherwise in writing.

3.3 We may change advertised prices at any time before accepting an order. If an obvious pricing error occurs, we are not required to supply at the incorrect price and will contact you before proceeding.

3.4 Any “Was” price shown is our usual selling price for that product immediately before a sale or promotional discount is applied. “Was” prices are only used in connection with sales and promotions.

4. Product Information, Dimensions and Images

4.1 Product descriptions, sizes and measurements are given as accurately as reasonably possible. Gazebo sizes such as 3m x 3m, 3m x 4.5m and 3m x 6m are nominal descriptions and actual component or footprint measurements may vary slightly.

4.2 Website photographs, videos, showroom displays and marketing images are illustrative. Accessories, weights, sidewalls, flooring, tables, signs, lighting or other items shown in an image are not included unless the product description or order confirmation says they are included.

4.3 Colours can appear different on screens, under different lighting and when reproduced on fabric. Reasonable colour variation does not by itself mean the goods are defective. Where an exact colour is critical, contact us before ordering.

4.4 We may make minor changes to product design, fittings, bags, branding or components where these do not materially reduce the product specification or function.

4.5 Replacement parts and accessories in the MCD Pro Tent range are designed primarily for MCD products. We do not guarantee compatibility with another manufacturer’s gazebo unless we have expressly confirmed compatibility in writing before purchase.

4.6 You are responsible for choosing a product suitable for your intended use, except that nothing in this clause affects a consumer’s statutory rights where you have told us a particular purpose and are legally entitled to rely on our advice.

5. Delivery

5.1 Where stock is available, orders placed before 11:00am are normally dispatched using a next-day courier service. This is an estimated service, not a guaranteed delivery date or time, unless we expressly sell and confirm a guaranteed service in writing.

5.2 We use independent third-party couriers. Courier delays can occur because of traffic, weather, depot disruption, capacity, routing errors or other circumstances outside our reasonable control. We will assist with reasonable tracking and courier enquiries where a delivery is delayed.

Order well before your event
Do not order on the assumption that a gazebo will definitely arrive on a particular day merely because a next-day courier service is used. If the gazebo is required for a wedding, market, festival, show, sporting event, commercial booking or any other fixed date, order in plenty of time to allow for possible courier delay.

5.3 For consumers, nothing in clause 5 removes any statutory rights relating to delivery. For business customers, the exclusions and limitations in section 19 also apply.

5.4 Delivery is generally made to the delivery address supplied with the order. Delivery may be to the entrance or kerbside where the courier cannot reasonably deliver further, including at some flats, commercial premises or restricted-access properties.

5.5 Additional charges may apply to destinations outside our standard delivery area, including some Scottish Highlands, islands and remote locations. Where this applies, we will tell you the additional charge before dispatch. If you agree to pay the additional charge, we will proceed with delivery once payment is received. If you do not agree to pay the additional charge, we will treat the order as cancelled for that delivery address and refund any amount already paid, unless we are able to agree an alternative delivery arrangement with you.

5.6 Telephone Orders and Payment Verification. For telephone orders paid by card, we may require the delivery address to match the card’s registered billing address, or request additional identity or payment verification, where reasonably necessary to prevent fraud or misuse. Where we are unable to verify a card payment to our reasonable satisfaction, we may request an alternative payment method, such as a bank transfer, before accepting or dispatching the order. We will tell you before completing your order if this applies.

5.7 If you give a courier authority to leave goods in a nominated safe place, with a neighbour or in another location, responsibility for the goods may pass in accordance with applicable law once the courier has followed that authority. Consumers retain any rights that cannot legally be excluded.

6. Multi-Box Deliveries, Missing Items and Transit Damage

6.1 Gazebos and accessories may be sent in more than one carton and individual cartons can occasionally arrive on different vehicles or at different times. The arrival of one carton does not necessarily mean the remaining cartons are lost.

6.2 Check all tracking information and the number of cartons shown on dispatch information. If tracking shows the whole consignment as delivered but a carton is missing, contact us promptly so that we can start a courier search.

6.3 Please inspect the external packaging as soon as reasonably possible after delivery. If packaging is visibly damaged, photograph the packaging and shipping label before opening it.

6.4 We ask that visible transit damage, missing cartons or damage discovered when first opening the goods is reported to sales@mcdprotent.co.uk within 48 hours of delivery. Please include your order number and clear photographs of the packaging, shipping label and affected goods.

6.5 The 48-hour reporting request is important because it allows us to investigate promptly with the courier and helps establish whether damage occurred in transit or after delivery. For consumers, failure to report within 48 hours does not remove statutory rights relating to faulty, damaged or misdescribed goods.

6.6 If you discover damage, stop assembly and do not use the affected product. Continuing to assemble or use a damaged product can cause further damage and may affect any warranty claim to the extent that the additional damage was caused by that continued use.

7. Consumer Cancellation Rights for Website and Telephone Orders

7.1 This section applies to eligible consumer distance contracts, including orders concluded through our website or by telephone. It does not apply to business customers and it does not create a change-of-mind right for purchases concluded in our showroom.

7.2 Subject to the exceptions in these terms and applicable law, a consumer may cancel an eligible distance order without giving a reason during the statutory 14-day cancellation period. For goods, the period normally ends 14 days after the consumer, or a person nominated by the consumer other than the carrier, takes physical possession of the goods. Where an order is delivered in separate lots or pieces, the statutory rules determine when the period begins.

7.3 To exercise the right to cancel, you must tell us clearly that you wish to cancel. You may email sales@mcdprotent.co.uk, write to our address, or use the model cancellation form at the end of these terms. Please include your name, order number and contact details where possible.

7.4 After cancelling, you must return the goods without undue delay and no later than 14 days after telling us that you are cancelling. Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning change-of-mind goods.

7.5 Before sending a return, contact us so that we can issue a returns number. This helps us identify the parcel and process the refund without unnecessary delay. A returns number does not reduce or replace any statutory right.

7.6 Returns should be sent to: MCD Pro Tent, Unit 12, Albion Road, Carlton Industrial Estate, Barnsley, S71 3HW. You are responsible for the returned goods until they are received by us. We strongly recommend a tracked and adequately insured return service because loss or damage during return transit may be your responsibility where the return is arranged by you.

7.7 Where the statutory cancellation right applies, we will reimburse payments in accordance with applicable law, including the basic outbound delivery charge where required. We do not have to refund any additional amount paid for a premium delivery method above our least expensive standard delivery option.

7.8 Where we have not offered to collect the goods, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first, as permitted by law.

8. Inspection Is Not Free Hire – Diminished Value of Returns

Important: the cancellation period is not a free hire period
The right to cancel a distance order allows a consumer to inspect eligible goods. It does not give a right to use a gazebo for an event, weekend, market, party, festival, commercial booking or other temporary purpose and then expect a full refund because the gazebo is no longer required.

8.1 You may inspect eligible goods to establish their nature, characteristics and functioning. If you handle the goods beyond what is reasonably necessary for that purpose, we may make a lawful deduction from the refund to reflect the reduction in value caused by that handling.

8.2 Examples of handling or use that may go beyond reasonable inspection include erecting the gazebo outdoors, using it at an event or market, exposing it to rain, mud, grass, dust or other weather or environmental conditions, fitting and using it for a commercial activity, or returning fabric or frames that are marked, wet, dirty, worn, stretched, scratched, bent, damaged or otherwise reduced in resale value.

8.3 Because MCD sells new, unused gazebos and has no route to resell a used gazebo through our normal retail channels, deductions for handling or use beyond reasonable inspection are assessed by reference to whether the goods can still be sold as new. Where a gazebo has been erected, used outdoors, exposed to weather, or otherwise handled beyond what is reasonably necessary to inspect it, this will normally mean it can no longer be sold as new, and the deduction may reflect the full loss of resale value. We will explain the reason for any deduction on request.

8.4 If you discover what you believe is a manufacturing fault, do not continue using the product simply to complete an event. Contact us for advice. Damage caused or materially worsened by continued use after a problem becomes apparent is not a manufacturing defect.

9. Showroom Purchases and Collection Orders

9.1 If you visit our showroom, choose the goods and conclude the purchase in person, there is no statutory right to return the goods merely because you change your mind. Any voluntary return we agree in those circumstances is entirely at our discretion. This does not affect rights relating to faulty, misdescribed or otherwise non-conforming goods.

9.2 Collection by itself does not determine whether an order is a distance contract. If a consumer concludes the contract online or by telephone and subsequently collects the goods from our premises, any statutory distance-selling cancellation rights that apply to that contract are not removed simply because the goods were collected.

9.3 Whether an order is a distance contract depends on how the contract was actually formed, not on how or where payment is completed or the goods are collected. If you reserve an item and the contract is only concluded when you attend our showroom, agree the purchase and pay there in person, this will usually be an in-person purchase. If the purchase is agreed and confirmed by phone or online before you attend, for example, if we take payment or confirm the order over the phone, this will usually be a distance purchase, even if you later collect the goods in person.

10. Personalised, Printed and Branded Products

10.1 Goods made to a consumer’s specifications or clearly personalised, including gazebos, covers or sidewalls printed with customer-specific names, logos, artwork, wording or designs, are normally excluded from the statutory change-of-mind cancellation right for distance sales.

10.2 Where MCD provides an artwork proof, you must check the proof carefully before approving it. This includes spelling, names, telephone numbers, email addresses, web addresses, dates, prices, logos, colours, positioning, orientation and any other customer-supplied content.

10.3 Your approval confirms that you authorise production from the approved proof. MCD is not responsible for an error, omission or unwanted feature that was present in the proof you approved, except where the law does not allow responsibility to be excluded.

10.4 MCD remains responsible for manufacturing the personalised product in accordance with the approved proof. If we print something materially different from the proof you approved, this clause does not remove any rights or remedies you may have.

10.5 Once artwork has been approved, changes or cancellation may not be possible because production may begin immediately. If we agree to make a change after approval, additional design, material or production charges may apply.

10.6 Screen colours and printed fabric colours can differ because screens produce colour using light while fabric is printed using inks or dyes. Reasonable variation between a screen proof and the finished fabric is not, by itself, a printing defect.

11. Faulty Goods and Statutory Consumer Rights

11.1 Consumer goods must meet the standards required by law, including requirements relating to satisfactory quality, fitness for a particular purpose where applicable, and conformity with description.

11.2 Our commercial warranty is additional to statutory consumer rights. Expiry of an MCD warranty does not, by itself, remove any rights that a consumer has under applicable law.

11.3 If you believe goods are faulty, stop using them where continued use could cause further damage or create a safety risk and contact us with your order details and photographs or video showing the issue.

11.4 We may reasonably inspect or assess the goods before deciding whether an issue is a manufacturing defect, accidental damage, wear, misuse, weather damage, incorrect assembly or another matter not covered by the commercial warranty.

12. MCD Commercial Warranty

12.1 Subject to this section, MCD provides the following commercial warranty against manufacturing defects from the date of purchase:

12.2 The commercial warranty covers manufacturing defects. It does not cover accidental damage, ordinary wear and tear, cosmetic wear from use, damage caused by weather, wind, rain, snow, water pooling or other natural forces, incorrect assembly or dismantling, forcing the frame, incorrect adjustment, inappropriate storage, misuse, abuse, neglect, unauthorised modification, incompatible third-party parts, or damage caused by the customer or another person.

12.3 Carry and storage bags supplied at no additional charge are intended to absorb wear, impact and abrasion while helping protect the gazebo components during transport and storage. For that reason, MCD does not provide a separate commercial warranty for the bag itself. This does not exclude any statutory right that cannot legally be excluded.

12.4 The warranty is for the original purchaser and proof of purchase may be required. Where reasonably necessary, photographs, video or return of the affected part may be required so that we can assess the claim.

12.5 If a valid manufacturing defect is confirmed under the MCD commercial warranty, we may repair or replace the affected component as appropriate. Every major frame component is available separately, so a defect or accidental damage to one part will not normally require replacement of the complete gazebo.

12.6 If your gazebo is damaged, do not continue to use it. Continued use can cause additional damage, and any additional damage caused by continuing to use a compromised gazebo will not be covered by the commercial warranty.

13. Correct Assembly and Dismantling

13.1 Follow any instructions supplied with the product. If you are unsure at any stage, stop and contact MCD before forcing or damaging the frame.

Two people
MCD recommends that a pop-up gazebo is erected and dismantled by two people. Using additional people pulling or pushing from different positions can twist the frame and prevent it opening or closing smoothly. Do not force the gazebo.

13.2 The frame should open and close smoothly when the correct method and positioning are used. If it does not, stop. Forcing sliders, legs, connectors or frame sections can bend or break components and damage caused in this way is not a manufacturing defect.

13.3 Damage caused by incorrect assembly, dismantling or customer adjustment is not covered by the MCD commercial warranty.

14. Weather, Wind and Temporary Use

Temporary shelter only
MCD pop-up gazebos are temporary shelters. They are not permanent structures and must not be treated as permanent or unattended outdoor buildings.

14.1 Weather conditions can change quickly. You are responsible for monitoring conditions and taking the gazebo down when conditions become unsuitable.

14.2 Do not erect or dismantle the gazebo in adverse or windy weather. If wind increases, the structure moves excessively, becomes unstable, or conditions otherwise become unsafe, stop using it and dismantle it as soon as it is safe to do so.

14.3 Never continue using a gazebo simply because an event is still in progress if the weather or condition of the gazebo makes continued use unsafe.

14.4 The gazebo must not be left erected and unattended for prolonged periods or left outside as a permanent structure. Weather damage, including damage caused by wind or inadequate precautions in changing weather, is not a manufacturing defect and is not covered by the commercial warranty.

14.5 Snow must not be allowed to accumulate on the roof. Water must not be allowed to pool on the canopy. Remove snow or pooled water promptly when it is safe to do so and dismantle the gazebo if conditions are unsuitable.

14.6 No wording in this section excludes liability that cannot lawfully be excluded. These provisions set out safe-use responsibilities and identify circumstances that are not manufacturing defects.

15. Water Resistance

15.1 MCD gazebo covers are water resistant to a high level. “Water resistant” does not mean that a temporary gazebo is guaranteed to remain completely watertight in every weather condition or indefinitely.

15.2 Heavy, prolonged or wind-driven rain, water pooling, incorrect tension, wear, damage, age and other conditions can affect weather performance. Gazebos should not be used as permanent weatherproof structures.

16. Fire, Heat and Safety

16.1 MCD gazebo fabric is supplied as fire retardant to BS 7837:1996 where stated in the product specification. Fire retardant does not mean fireproof.

16.2 Keep naked flames, open fires, barbecues, patio heaters, space heaters, hot exhausts and other significant heat sources away from canopy and sidewall material. Heat can melt, scorch or ignite material and can damage coatings and seams.

16.3 You are responsible for checking any venue, event organiser, landlord, local authority, insurer or other third-party requirements that apply to your intended use.

17. Care, Covers and Storage

17.1 Remove the canopy and sidewalls before collapsing and storing the frame unless the product instructions expressly state otherwise. Folding the frame with covers trapped inside can pinch, rub or wear through the material and such damage is not a manufacturing defect.

17.2 Gazebo fabric and frames should be clean and fully dry before storage. Storing damp fabric can cause mildew, staining, odour or deterioration and may damage the product.

17.3 Store the gazebo in a dry place and protect it from prolonged damp, standing water and inappropriate loads.

18. Spare Parts, Repairs and Modifications

18.1 Individual frame parts and other replacement components can be purchased separately from MCD, subject to availability.

18.2 If a component is damaged, contact us with photographs and the gazebo model or frame size where possible. We can help identify the appropriate part.

18.3 Use of incompatible parts, unauthorised modifications or repairs that cause or contribute to damage may invalidate the commercial warranty for the affected issue.

19. Business Customers – Liability and Commercial Losses

19.1 This section applies only where you purchase as a business customer.

19.2 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

19.3 Subject to clause 19.2 and to the extent permitted by law, MCD will not be liable for loss of profit, revenue, sales, business, contracts, opportunity, anticipated savings, goodwill, reputation, event income, pitch fees, venue costs, event cancellation, event disruption, replacement hire, staff costs, travel costs, accommodation costs, loss of data, or any indirect or consequential loss.

19.4 In particular, business customers must not rely on an estimated courier delivery date when committing to an event. Subject to clause 19.2 and applicable law, MCD is not liable for the commercial consequences of an independent courier delivering later than an estimated date.

19.5 Subject to clause 19.2 and to the extent permitted by law, MCD’s total aggregate liability arising out of or in connection with an order shall not exceed the price paid to MCD for the specific goods giving rise to the claim.

19.6 MCD is not responsible for damage, loss or third-party claims caused by the customer’s misuse, incorrect assembly, continued use of a damaged product, failure to respond appropriately to changing weather, inappropriate storage, unauthorised modification or failure to follow safety instructions, except to the extent that the loss was caused by MCD and cannot lawfully be excluded or limited.

20. Consumer Liability

20.1 Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, liability for faulty or misdescribed goods where it cannot legally be excluded, or any other liability that the law does not allow us to exclude or restrict.

20.2 We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law. We are not responsible for loss or damage that is not foreseeable.

20.3 If you use goods for commercial or business purposes despite buying as a consumer, business losses are not recoverable from us to the extent permitted by law.

21. Marketplace Sales

21.1 Where goods are purchased through a third-party marketplace, the marketplace’s applicable transaction, payment, return and dispute procedures may also apply.

21.2 These terms do not reduce any greater contractual right that a marketplace has validly provided to you for that transaction, nor do marketplace procedures reduce statutory consumer rights.

22. Events Beyond Our Reasonable Control

22.1 We are not responsible for failure or delay caused by events outside our reasonable control, such as serious courier network disruption, extreme weather, strikes, civil emergencies, transport disruption, fire, flood or other comparable events, except where the law provides otherwise.

22.2 Where such an event affects performance, we will take reasonable steps to minimise the effect and resume performance when reasonably possible.

23. Service with Respect

23.1 Our staff will treat customers with respect and we expect the same in return. Abuse, threats, harassment, sexual harassment, discriminatory abuse or intimidating behaviour towards our staff will not be accepted.

23.2 Where reasonably necessary to protect staff, we may restrict communications to writing or take other proportionate steps. This does not remove statutory rights or prevent a genuine complaint from being considered.

24. General

24.1 If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.

24.2 No person other than the parties to the contract has any right to enforce these terms unless the law expressly provides otherwise.

24.3 For business customers, the contract is governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory law that applies.

24.4 For consumers, these terms are governed by English law, but this does not deprive you of any mandatory protection available under the law applicable to you. Consumers may have rights to bring proceedings in the courts of the part of the United Kingdom in which they live.

24.5 Complaints and Alternative Dispute Resolution. If you have a complaint, contact sales@mcdprotent.co.uk or write to MCD Pro Tent, Unit 12, Albion Road, Carlton Industrial Estate, Barnsley, S71 3HW. We will aim to resolve your complaint directly wherever possible.

We do not currently participate in an Alternative Dispute Resolution scheme. If we are unable to resolve your complaint directly, you may wish to contact Citizens Advice or Trading Standards for guidance or, where applicable, pursue the matter through the small claims court.

What happens if…

A plain-English guide to common situations. This guide should be read with the full Terms and Conditions above. If there is any inconsistency, the full terms and applicable law take priority.

What happens if I order before 11am and need it tomorrow?

We normally use a next-day courier service for eligible in-stock orders placed before 11am, but the delivery date is an estimate rather than a guarantee. If you need the gazebo for a fixed event, order in plenty of time. Do not book an event or rely on the gazebo arriving on a particular day unless MCD has expressly confirmed a guaranteed service.

What happens if only part of my order arrives?

Gazebos can be dispatched in several boxes and cartons can occasionally become separated in the courier network. Check all tracking numbers first. If tracking shows everything as delivered but something is missing, contact us promptly so we can investigate.

What happens if the box arrives damaged?

Photograph the box and shipping label before opening it. Inspect the contents promptly and tell us within 48 hours if you find visible transit damage. This lets us investigate with the courier quickly. For consumers, the 48-hour request does not remove statutory rights.

What happens if I notice damage but carry on using the gazebo?

Stop assembly or use once damage is discovered. Continuing to use a damaged product can cause further damage. Any additional damage caused by continued use is not a manufacturing defect and may not be covered by the MCD commercial warranty.

What happens if I buy online or by telephone and change my mind?

If you are an eligible consumer, you normally have a statutory 14-day cancellation period for a standard distance-sale product. Tell us that you are cancelling and contact us for a returns number. Change-of-mind return costs are normally your responsibility.

What happens if I use the gazebo at an event and return it afterwards?

The cancellation period is not a free hire period. If a gazebo has been erected or used, it will normally no longer be saleable as new. As MCD does not sell used gazebos, this may result in no refund being due.

What happens if I simply open the box?

Opening a box to inspect an eligible distance-sale product does not automatically remove a consumer cancellation right. However, you should handle the product only as much as reasonably necessary to establish its nature, characteristics and functioning.

What happens if I buy the gazebo in the showroom?

If you attend the showroom, choose the goods and conclude the purchase there, there is no statutory change-of-mind return right. Faulty-goods rights are unaffected.

What happens if I order online but collect it myself?

Collection alone does not remove distance-selling rights. If the consumer contract was concluded online or by telephone, applicable distance-sale cancellation rights can still apply even though the goods were collected from MCD.

What happens if I approve branded artwork and then notice a spelling mistake?

You must check the proof carefully before approving it. If the mistake was visible in the proof you approved, MCD is not responsible for that customer-approved error. If MCD manufactures something materially different from the approved proof, that is different and you should contact us.

What happens if I change my mind about a personalised gazebo?

Products made to your specification or clearly personalised are normally excluded from the statutory distance-sale change-of-mind cancellation right. Once artwork has been approved, production may begin immediately and cancellation or changes may not be possible.

What happens if the printed colour looks slightly different from my screen?

Screen and fabric colours can differ because they use different methods of producing colour. Reasonable colour variation is not by itself a printing defect.

What happens if it becomes windy while the gazebo is up?

Do not wait for damage to occur. If conditions become windy or the gazebo starts moving or becoming unstable, stop using it and dismantle it as soon as it is safe to do so. Pop-up gazebos are temporary shelters and should not be treated as permanent structures.

What happens if it rains heavily or water pools on the canopy?

Do not allow water to remain pooled on the roof. Remove pooled water when it is safe and dismantle the gazebo if conditions are unsuitable. The covers are highly water resistant but are not a guarantee of complete weatherproofing in every condition.

What happens if snow settles on the gazebo?

Remove snow promptly when it is safe to do so. A pop-up gazebo is not designed to carry accumulated snow loads and should not be left up in unsuitable weather.

What happens if I struggle to open the gazebo?

Stop and do not force it. Two people should erect the gazebo. Too many people pulling from different positions can twist the frame. Contact MCD for advice if it does not open smoothly.

What happens if I fold the frame with the covers still attached?

Remove canopy and sidewalls before storing or collapsing the frame unless the product instructions specifically say otherwise. Trapped fabric can be pinched and worn through, and this type of damage is not a manufacturing defect.

What happens if I store the gazebo while it is damp?

Dry the fabric and frame fully before storage. Damp storage can cause mildew, staining, odour and material deterioration and is not covered as a manufacturing defect.

What happens if one frame part is damaged?

You usually do not need to replace the whole gazebo. Individual frame components can be purchased separately, subject to availability. Send us a photograph and details of the frame so we can identify the part.

What happens if my free storage bag wears or tears?

The bag is provided at no additional charge to help protect the gazebo and is itself expected to absorb wear and impact during transport and storage. MCD does not provide a separate commercial warranty on the bag, although statutory rights that cannot be excluded remain unaffected.

What happens if I am a business and courier delay causes me to miss an event?

Business customers must allow sufficient time for delivery and should not rely on an estimated courier date. Subject to the exclusions that the law does not allow us to make, MCD does not accept liability for commercial losses such as lost event revenue, pitch fees, replacement hire, staff costs or lost profits arising from an estimated delivery being missed.

Model Cancellation Form

Complete and return this form only if you are a consumer and wish to cancel an eligible distance or off-premises contract. You do not have to use this form; a clear cancellation statement is sufficient.

To: MCD Pro Tent, MCD Home & Garden (UK) Ltd, Unit 12, Albion Road, Carlton Industrial Estate, Barnsley, S71 3HW | sales@mcdprotent.co.uk

Notice: I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature (only if sent on paper):

Date:

Note: The statutory cancellation right does not normally apply to goods made to the consumer’s specifications or clearly personalised, including customer-specific branded or printed products.